FAQ

When will my package ship?

All packages ship via USPS. The processing time for orders is 1-3 business days. After that, delivery time within the United States is 3-5 business days. Tracking numbers are emailed once the order ships. Longer delays apply of you entered an invalid or incomplete address. If three days have passed and you did not receive a tracking number, please first check your junk/spam mail then email us at customerservice@kaoir.com. All items are shipped with a signature required.

 

What payment options do you accept?


We accept payments via Credit Card via PayPal in US Dollars only. PayPal allows customers to pay using their credit and debit cards, PayPal account balances, and bank accounts securely without sharing your personal information. We also accept Paypal credit. Please be sure your billing and shipping address match your card in to avoid delays or declines.

 

What is your return policy?


ALL SALES ARE FINAL. We do not give refunds, exchanges or credits for any reason. We do not accept returns.

 

Additional information regarding orders: 


We reserve the right to refuse to process and order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order. Our customer service department may email you at the email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. To avoid delays, please be sure your name, billing and shipping address matches the card you are using. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs you will be credited in full for the cancelled order(s) and your order will not be shipped. We do not make price adjustments. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity. We reserve the right to cancel your order for any reason.

INTELLECTUAL PROPERTY RIGHTS:


The Site, and all of its contents, including but not limited to articles, other text, photographs, images, illustrations, graphics, video material, audio material, including musical compositions and sound recordings, software, logos, titles, characters, names, graphics and button icons, excluding User Content (collectively “Proprietary Material”), are protected by copyright, trademark and other laws of the United States, as well as international conventions and the laws of other countries. The Proprietary Material is owned or controlled by the new 1017. Except as otherwise provided in these Terms and Conditions or without our express prior written permission, you may not, and agree that you will not, use, publish, reproduce, display, publicly perform, create derivative works from, reverse engineer or decompile, disassemble, distribute, license, transfer, sell, copy, post, enter into a database, upload, transmit or modify the Proprietary Material or any portion thereof, for any purpose or by any means, method, or process now known or later developed. Modification of the materials appearing on the Site or use of such materials for any other purpose is a violation of our copyright and other proprietary rights.